Meta is engaged on a repair for a software program replace that bricked Quest headsets

Meta is reportedly engaged on a difficulty with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate announced. The corporate initially upset customers by not solely releasing a defective replace, however then telling patrons affected that they would not tackle the issue as a result of the headsets have been out of guarantee, as The Verge reported.

Now, Meta seems to be making good on the problem, saying it is engaged on a repair “for all customers” and stated buyer help has “new instructions on how you can help customers.” Some patrons stated on Reddit that they acquired an e-mail affirmation that the corporate would supply out-of-warranty service for its mistake.

“We have found a software program replace difficulty that precipitated some Quest 2/3/3S headsets to be unresponsive and unable to begin up appropriately” Meta wrote in its assist middle. “We’re actively engaged on resolving the problem for all customers, however normally, you at the moment are in a position to make use of your gadget usually. You probably have a tool that’s nonetheless unresponsive, we’re right here to assist. You probably have a Quest 3S, click on the button under for subsequent steps. Quest 2 or 3 customers, please attain out to us to get help.”

The issue date again to December sixth, when Meta stated software program updates have been effecting Quest 3S units on the time. The replace contains options like a digital desktop, quicker hand monitoring, simpler pairing with Home windows 11 PCs and extra.

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