Here is why Amazon is providing refunds on its new Kindle Colorsoft e-reader

Only a few brief weeks in the past, Amazon officially unveiled its next-generation lineup of Kindle e-reader merchandise. Early impressions of the new hardware had been optimistic, with the $280 Kindle Colorsoft being the clear star of the present. The Colorsoft is notable for being the first-ever Kindle with a color E ink display, which is an rising expertise with the potential to enhance the general studying expertise.

Sadly for Amazon, it seems that early Colorsoft items are affected by high quality management points referring to the display itself — users are complaining of a film-like graininess, in addition to a distracting yellow tint being displayed over their content material. The corporate has since responded by providing affected prospects a selection between a substitute unit or a full refund.

Why is my Kindle Colorsoft cargo being delayed?

Amazon is briefly halting gross sales of its new flagship e-reader

Amazon

As reported on by Good e-Reader, Amazon is briefly canceling shipments of its Kindle Colorsoft e-reader. The product was initially slated to ship on October 30, however the firm now intends on delivering items to prospects within the mid-to-late November timeframe.

“Anybody who ordered or pre-ordered the machine is not going to obtain it till November ninth to 18th within the US and November twenty sixth in the UK,” says Good e-Reader’s Michael Kozlowski.

Amazon has since launched a press release concerning this Kindle Colorsoft state of affairs, confirming {that a} resolution is within the works. The corporate says that prospects can anticipate shifts in machine availability, because it implements further high quality management measures.

“A small variety of prospects have reported a yellow band alongside the underside of the show. We take the standard of our merchandise severely — prospects who discover this could attain out to our customer support staff for a substitute or refund, and we’re making the suitable changes to make sure that new gadgets is not going to expertise this problem shifting ahead,” an Amazon spokesperson says.

Beforehand, it was unclear whether or not an over-the-air replace would have the ability to remedy these show irregularities, or whether or not a much bigger {hardware} defect was at play. It now appears that Amazon is taking a hardware-first strategy to the issue.

Amazon’s Kindle Colorsoft listing at present sits at a person overview rating of two.6 on Amazon, with lots of of disgruntled customers complaining of a noticeable yellow bar on the backside of the product’s display, in addition to total picture fuzziness. Many customers have acknowledged that they’ve developed complications after their studying classes, as properly.

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Is colour E ink the longer term, or is it merely a passing fad?

E-readers with E ink expertise are starting to hit the mainstream market

Amazon

The Kindle Colorsoft represents Amazon’s first client foray into the world of colour E ink, however different e-reader producers are using the tech in their very own merchandise as properly. The Kobo Libra Colour and the Boox Go Color 7, for instance, are each accessible available on the market, and are each geared up with colour E ink shows of their very own.

In actual fact, Kobo has a rising color-clad e-reader portfolio, at present consisting of the well-received Libra Color and Clara Colour merchandise. The Clara is a $150 mannequin with a 6-inch display and a light-weight type issue, whereas the Libra is a higher-end $220 product with stylus help for annotations and note-taking.

On the subject of studying comics, graphic novels, and cookbooks, the advantages of color-infused E ink go with out saying. E ink remains a remarkable technology, in a position to simulate bodily paper whereas remaining extremely seen even in shiny and sunny out of doors situations.

Whereas Amazon could have stumbled out of the gate with its first colour E ink product, it is hardly an indictment of colour E ink as a complete. We’re seeing increasingly more e-readers incorporate full-color shows into the combo, and I anticipate this development to proceed within the years to return.

As for the Kindle Colorsoft itself, we’ll have to attend as Amazon investigates the basis reason behind the show issues plaguing early items. Each the unusual grainy picture and the yellow tint impact are critical {hardware} points, and it is unclear how drastic of a re-work is required to repair the defect. The corporate says it is working shortly to get new and substitute gadgets out the door, nevertheless it would not go so far as to supply a precise ETA on new shipments.

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